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More than mere curiosity

Read: 11170 Comments: 3 Rating: 42

Tuesday, January 31, 2017

Companies love to gather information about their customers and the results achieved from using Dr.Web. And Doctor Web is no exception.

  • We welcome users to send us support requests describing whatever problems they are experiencing and encourage those who like our anti-viruses to recommend them to other users via their website profiles.
  • We’re interested in knowing the results our corporate customers achieve by deploying Dr.Web—we have a special feedback form for that. The link to the feedback form is sent to them either by our partners who issued the sublicense or by Doctor Web directly. We can also call our clients ourselves to ask them all the questions. And, of course, we pay close attention to support requests—otherwise we could lose a dissatisfied customer.

Without feedback, it would be hard to determine what customers really like or dislike. Doctor Web has a lot of customers and they use all kinds of software, and some of their computers and networks have unique configurations. That's why all sorts of things can happen.

Since installing Dr.Web, I can’t open links in emails, hardly any of them! When I decided to add them to the whitelist, I got completely lost. No matter what I try, I can’t even find the settings I need. And adding ALL the blocked addresses from my emails to the list is one hell of a job too! What type of user is an anti-virus geared toward? How can an inexperienced user find their way in this maze??? I'm really upset; I've tried over and over again and can't find anything. How am I supposed to access the information I’m expecting to receive via email? I appreciate your work but there are limits, you know. I just can't comprehend how it works! Best regards. Yury V.

Feedback about the HTTP monitor SpIDer Gate

Here is another one:

Installing Dr.Web ES was my first large-scale experience deploying software, and yet after a couple of hours we had rolled out a virtual machine with Dr.Web ES and were testing the first protected hosts. And I spent most of that time leafing through the deployment guide over and over again—I couldn't believe it was that easy and kept expecting to find some caveat somewhere in fine print that was needed to make the whole thing operational. Eventually, I gave up and decided to give it a shot—and I didn't encounter any problems; everything worked perfectly. However, at that point we decided to use the built-in DBMS. Later, as the number of hosts increased, we had to switch to MS SQL.

It is always a pleasure to receive deployment feedback of this kind.

#Dr.Web #support

The Anti-virus Times recommends

  1. Experience shows that in most cases home products can be installed in a couple of minutes, and Dr.Web Enterprise Security Suite can be deployed on thousands of computers in just hours (if, of course, the deployment was organised properly—to learn how to do this, please refer to the ES 10.0 anti-virus network deployment guide).
  2. And how did your deployment go? Did you experience any problems? We are always appreciative of your feedback! Please fill out this form.
  3. If you don’t use Dr.Web yet and can't participate in the survey, take advantage of a free trial and tell us about your experience afterwards. New user feedback is just as important to us!

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